The psychology of service relations of pharmaceutical enterprise’s managers

Abstract

Introduction: The psychology of managers' service relations is defined by the ability of managers to influence employees (subordinates) to obtain maximum efficiency and maximum socio-human satisfaction, by coordination of group efforts, organization and guidance it. The leader of a pharmaceutical enterprise is, in essence, the binder, the catalyst, the driving force for change, coordination and control of the pharmaceutical enterprise. Purpose: Highlighting the psychological aspects of the manager's activities within the service relations.Material and methods: Bibliographic analysis of the specialized literature and sociological study of the situation regarding the relations in the work collectives from some pharmaceutical enterprises through questionnaires. Results: Studying the manager’s activity of a pharmaceutical enterprise within relations with subordinates highlighted that the result of the professional and economic activity of the enterprise are strictly dependent of the manager's particularities. 1. The general psychological laws applied in management (Fig. 1); These laws thoroughly reflect: personality, character, thinking, temperament, behavior, intelligence and managerial creativity. 2. The particularities of the manager's work, types and managerial stylistics (Fig. 2); The appointed or elected leader, done a lot of functions, possesses a certain type and managerial style, which in the end are all directed to success. 3. The leader’s style and attitude in interpersonal relationships (Tab. 1); From the psychosocial perspective, the leadership style can be defined as the concrete way of playing a role, of effective behavioral transposition of the requirements deriving from the leader status. Each type of leader has a unique leading style, which can be easily grouped. 4. The personality profile of the efficient and inefficient leader (Tab. 2); To be an effective leader, they must fulfill certain requirements and have certain performance, found in the literature under different names: abilities, qualities, knowledge, talents, aptitudes, skills, attributes, behaviors. 5. The socio-psychological climate in the work team, the behavior of the manager and the management of one's own behavior, the thinking process in managerial activity, the organizational behavior and building of an effective work team by motivation (Fig. 3). The socio-psychological climate is the result of reflecting the material, organizational and psychological conditions. In order to work well, people need to be strongly involved in their work and eager to achieve certain goals from the simplest to the most complex, so motivation is a process of stimulating oneself and others to achieve a goal or goals. Conclusions: The activity and the way the manager works are decisive, the managerial abilities of the manager, the success in the relations with the subordinates determines the results of the team that he leads and represents an efficient tool towards the success of the pharmaceutical enterprise.