The importance of key performance indicators in hospital activity

Abstract

Introduction: Key performance indicators play an essential role in enhancement of management in medical institutions. Hospitals consume more than 50 percent of total health resources . The knowledge and proper use of indicators offers the possibility to increase the quality in providing medical services. Material and methods: For study realization were used medical sources - international and local literature, statistics, scientific publications and individual researches. Were selected approximate 20 studies and 50 articles with reference to the topic. The literature review included 47 bibliographic sources. Purpose: The purpose of this study is to provide a narrative review of performance indicators that play a key role in streamlining hospital management. Performed study is secondary type, qualitative and presents a literary review. Results. After analyzing the data 22 performance indicators were selected and classified under four aspects: Internal Process - 10; Finance -5 ; Learning and Growth - 4 ; Patient - 3 . The analyzed model for assessment and management activities and organizational success is “Balanced Scorecard (BSC)”- being considered a powerful tool and system for achieving the goal mentioned above. Conclusions: The model of studied indicators can be used for the performance assessment in hospitals and allows to recognize critical points cost efficiency of institution (SWOT analysis).This model can be adjusted according to hospital profile.