Assesment of pacient satisfaction towards pmc services within PMSI HC Ialoveni

Abstract

Introduction: Patient satisfaction represents a patient's perception about the extent to which the requirements were satisfied and fulfilled. Researches in this area suggest that patient satisfaction depends on technical skills, intelligence and qualifications of medical staff. The objective of the study is the assessment of patient satisfaction on the quality of medical care in the Ialoveni PHI HC. Materials and methods: The main aim of our study was to evaluate patients' expectations in the IMSP CS Ialoveni, regarding quality of care, satisfaction with the provision and access. The study was conducted on a sample of 80 respondents from Ialoveni. Basing on completed questionnaires, we found the quality of care received in CS Ialoveni and the level of patient satisfaction. Results: From 80 people interwiewed 34 of them are satisfied (42%), 39 are dissatisfied (49%) and 7 respondents are very dissatisfied (9%). The most frequent were registered patients aged between 30 and 55 years – 35 patients (44%). Patients aged over 55 years – 26 (32%) and patients aged to 35 years – 19 (24%).Conclusions: (1) The study established that the population of Ialoveni has a low degree of satisfaction. (2) The research reveals that the increasing patient satisfaction can be performed by improving communication with the patient, and medical staff training.