Abstract:
Introduction. Based on the recommendations of the Good Practice Pharmacy Standards as well
as the requirements of the national regulatory documents, a list of requirements for the premises
of the Community pharmacies has been developed, which includes 12 indicators: the access
routes, the name and working regime, the scale for disabled, railing, showcase, illumination,
waiting area for visitors, the pharmacist individual contact area with the visitors, the pharmacist's
workplace, the glass partition. Based on this list, was elaborated the Community Pharmacy
Observation Sheet. The study has enabled recommendations to be made on improving the fitting
out of the community pharmacies in the Republic of Moldova. Hence, in the service room must
be provided: fair access for all visitors; waiting area with seats where visitors can wait until they
are served; the consultation area, allowing the patient and the pharmacist to talk without being
heard by other visitors and to provide wheelchair access; the health promotion area where is
various information; all areas must be aesthetically pleased and must be effective in the pursuit
of pharmacists' activities. In the pharmacy there must be, if necessary, direction indicators to
facilitate the "finding" of the searched areas.
Aim of the study. The aim of study is evaluation of current situation concerning professional
services provided by community pharmacies, as well as their implementation, to assure the
advanced level of pharmaceutical services provision to the population.
Materials and methods. The survey data was collected using structured questionnaires and the
official statistical data of the Agency of Medicines, the Ministry of Health and the Department of
Statistics. Two questionnaires were developed to collect information, using the opinion polls of
the pharmacists. These tools were developed on the basis of the pilot qualitative study through
target groups, which allowed identification of the fundamental aspects of a study problem.
Results. On the basis of the results obtained during the study, the recommendations for a quality
of services and the measures necessary for their implementation in practice have been developed.
Conclusions. It was found that the role of the pharmacist in contemporary society has evolved
significantly over the last 4-5 decades; its functions have expanded considerably in the field of clinical pharmacy and pharmacotherapy. The range of services provided by the Community
pharmacies is broadly comprising the following services: l) essential: delivery of medicines,
promotion of healthy lifestyle, responsible auto-medication, receiving unused drugs for their
harmless destruction etc.; 2) advanced: review of drug use medical screening services, chronic
disease management, etc.
